Privacy Policy

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In short

Your Privacy at a Glance

  • We collect only the information we need to serve you.
  • We never sell your personal information.
  • Your information is shared only to deliver the service or meet the law.
  • You can ask to see, correct or delete your information.
On this page

1. About This Policy

This Privacy Policy explains what personal information REIT Ltd (“REIT Ltd”, “we”, “us” or “our”) collects, why we collect it, how we use and protect it, and the choices you have. It applies to reitbd.com and to every service we provide, whether you contact us online, by phone, by email or in person.

By using our website or services, you agree to the use of your information as described in this policy.

2. Who We Are

REIT Ltd is a real estate and property services company based in Dhaka, Bangladesh, and is responsible for the personal information described in this policy.

3. Information We Collect

Information you give us:

  • Contact details such as your name, phone number, email address and postal address
  • Your property needs, such as preferred area, budget, move-in date, number of rooms or type of space
  • Identity documents such as a National ID, passport or trade licence, when needed for a lease, booking or agreement
  • Property details and ownership documents, if you are a property owner
  • Payment and billing details needed to process rent, fees or investments
  • Messages, enquiries and feedback you send us

Information collected automatically when you visit reitbd.com:

  • Your IP address, browser type and device type
  • Pages you visit, links you click and how long you stay
  • Information stored in cookies, as explained in the Cookies section below

4. How We Use Your Information

We use your information only for clear business purposes:

  • To answer your enquiries and send you suitable property options
  • To arrange property viewings, bookings and move-ins
  • To prepare and manage leases, booking confirmations and service agreements
  • To collect rent, fees and payments and to issue receipts
  • To provide facility management and property management services
  • To manage investment agreements and send you updates on your investment
  • To meet legal, tax and regulatory requirements in Bangladesh
  • To improve our website and services
  • To send you service updates and, with your permission, offers

5. Information by Service

The information we need depends on the service you use:

  • Residential and Long Term Rentals: contact details, identity documents, household details and lease information
  • Short Term Rentals: guest names, identity documents, stay dates and payment details
  • Commercial: company details, trade licence, authorised contact persons and lease information
  • Facility Management and property management: owner details, property details, access arrangements and service records
  • Offshore Management: owner details, contact details abroad, property details and payment instructions
  • Investment: investor identity, contact details, bank details and investment records

6. Why We Are Allowed to Use It

We use your personal information when at least one of these applies:

  • You have given us permission, for example when you send an enquiry
  • We need it to prepare or carry out an agreement with you
  • We need it to meet a legal or regulatory obligation
  • We have a legitimate business reason, such as keeping our services safe and improving them, and this does not override your rights

7. Who We Share It With

We do not sell your personal information.

We share it only when needed to deliver our services or meet the law, with:

  • Property owners, tenants or guests involved in your rental or lease
  • Building management and security teams, for access and safety
  • Service providers who work for us, such as maintenance, cleaning, IT and payment partners, who must keep it confidential
  • Banks and payment processors, to complete payments
  • Government authorities, courts or law enforcement, when required by law
  • Professional advisers such as lawyers and auditors

8. Cookies and Analytics

Cookies are small files stored on your device when you visit a website. We use them to keep the website working, remember your preferences and understand how visitors use reitbd.com so we can improve it. We may use analytics tools that collect information about your visit in a form that does not identify you directly.

You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

9. How We Protect Your Information

We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. Access is limited to staff and partners who need it for their work. No website or system is completely secure, so please also protect your own devices and passwords, and contact us straight away if you think your information has been misused.

10. How Long We Keep It

We keep your information only as long as we need it for the purpose it was collected, including any period required by law, tax rules or to resolve disputes. For example, lease and payment records are kept for as long as the law requires after the agreement ends. When we no longer need your information, we delete it or make it anonymous.

11. Your Rights

You can ask us to:

  • Tell you what personal information we hold about you and give you a copy
  • Correct information that is wrong or out of date
  • Delete your information, where we are not required to keep it by law or an agreement
  • Stop using your information for marketing
  • Withdraw a permission you gave us earlier

To make a request, contact us using the details below. We may need to confirm your identity before we act on it.

12. Marketing Messages

We send offers and updates only if you have agreed to receive them or you are an existing client. You can opt out at any time by replying to the message, using the unsubscribe link or calling our hotline. Service messages about your booking, lease or agreement will continue while you use our services.

13. Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 18 except as part of a family’s rental details provided by a parent or guardian.

14. Clients Living Outside Bangladesh

If you are a property owner, tenant or investor living abroad, your information is stored and handled by REIT Ltd in Bangladesh. Some service providers we use, such as email or cloud services, may store data on servers in other countries. We choose providers that protect data responsibly.

15. Links to Other Websites

Our website may contain links to other websites, such as maps or social media. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

16. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with the “last updated” date at the top. If we make an important change, we will let you know through the website or by contacting you.

17. Contact Us

If you have questions about this policy or want to use any of your rights, please contact us:

Questions About Your Privacy?

Contact our team to see, correct or delete your information, or to ask anything about this policy.

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