• Refund terms are agreed in writing before you pay.
• Every refund request must be made in writing.
• We review each request against your agreement and confirm the outcome in writing.
• Approved refunds are paid to the person or company who made the payment.
• Money paid for services we have already delivered is not refundable.

For short term rentals (1 to 4 room furnished apartments by the day, week or month):

• Cancellation before check-in: the refund depends on how early you cancel, as stated in your booking confirmation.
• Early check-out: unused nights may or may not be refundable, depending on your booking terms.
• No-show: if you do not arrive and do not cancel, the booking amount is usually not refunded.
• Security deposit: returned after check-out, once the apartment has been inspected, minus any charges for damage, missing items or unpaid bills.

For long term rentals (1 to 4 BHK apartments on yearly leases):

• Advance or security deposit: returned at the end of the lease, after the handover inspection, minus any unpaid rent, utility bills or repair costs for damage beyond normal wear and tear.
• Booking or holding money: if the lease is not signed, whether it is refunded depends on the reason and on what was agreed in writing when you paid.
• Early termination: leaving before the lease ends is handled by the notice period and terms in your lease agreement.
• Rent already paid: rent for months you have already occupied is not refundable.

For Fully Furnished Apartment Rental, Independent House Rental, Duplex Rental and Flexi Rent, the same rules as short term or long term rentals apply, depending on the length of your stay and the terms in your agreement.

For Office Space Rental, Land Lease Rental and Industrial Space Rental:

• Advances and security deposits are returned at the end of the lease as set out in the lease agreement, minus any agreed deductions.
• Fit-out, alteration or restoration costs follow the terms in the lease.
• Early exit is handled under the notice and termination terms of the lease.

Unless your written agreement says otherwise, the following are usually not refundable:

• Services already delivered or nights already stayed
• Government fees, stamp duty, registration costs and taxes paid for your agreement
• Payments made to third parties on your behalf, such as utility connections or repairs
• Utility bills and service charges for the period you used the property
• Bank or transfer charges

Before returning an advance or security deposit, we may deduct:

• Unpaid rent or service charges
• Unpaid electricity, gas, water, internet or other utility bills
• The cost of repairing damage beyond normal wear and tear
• The cost of replacing missing furniture, fittings or keys
• Cleaning costs if the property is not returned in reasonable condition

We will give you a written list of any deductions.

To request a refund, contact us by email or through our contact page and include:

• Your full name and phone number
• The property or service and your booking or agreement reference
• The amount you paid and a copy of your payment receipt
• The reason for your request
• The bank account or payment details where the refund should be sent, in the name of the person or company who paid

We will review your request against your agreement and reply in writing with the outcome and, if approved, the amount and expected payment date.

Approved refunds are paid by bank transfer or by the same method you used to pay, to the account of the person or company who made the payment. We will tell you the expected payment date in writing. Bank processing times are outside our control and may add a few working days.

If you disagree with a refund decision, please contact us first and we will review it again. If we cannot resolve it together, the dispute is handled as set out in our Terms and Conditions and under the laws of Bangladesh.